Main image
Click to view image in fullscreen
![]()
On the Front Line
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...
1 320,00 DH
En stock
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...
| ISBN / EAN | 9780801435874 |
|---|---|
| Auteur | Frenkel, Stephen J. |
| Editeur | Cornell University Press |