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Call Center Savvy

Auteur: Dawson, Keith (EdD, Center for Learning and Attention Disorders, Seacoast Mental Health Center, Portsmouth, NH)
Editeur: Taylor & Francis Ltd
States that call centers are not just places where calls arrive, but a strategic business asset, the core of your business' customer relationship strategy. This book offers an exploration of how the call center works, how it fits into the big picture, what the future holds, and how new technologies affect operations.

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States that call centers are not just places where calls arrive, but a strategic business asset, the core of your business' customer relationship strategy. This book offers an exploration of how the call center works, how it fits into the big picture, what the future holds, and how new technologies affect operations.
ISBN / EAN 9781578200504
Auteur Dawson, Keith (EdD, Center for Learning and Attention Disorders, Seacoast Mental Health Center, Portsmouth, NH)
Editeur Taylor & Francis Ltd