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Call Center Handbook
A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
580,00 DH
En stock
A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
| ISBN / EAN | 9781578203055 |
|---|---|
| Auteur | Dawson, Keith (EdD, Center for Learning and Attention Disorders, Seacoast Mental Health Center, Portsmouth, NH) |
| Editeur | Taylor & Francis Ltd |